Refund Policy

We strive to ensure our customers are satisfied with their purchases. However, if you are not satisfied, please review the following refund policy rules:
  1. Refund Eligibility: Refunds are only available for unused items in their original packaging.
  2. Timeframe for Refund Requests: Refund requests must be submitted within 14 days of receiving the item.
  3. Proof of Purchase: A valid receipt or proof of purchase is required to process any refund.
  4. Condition of Items: Items must be in the same condition as received, with no signs of use, damage, or alterations.
  5. Non-Refundable Items: Custom or personalized orders, clearance items, and digital products are non-refundable.
  6. Shipping Costs: Original shipping costs are non-refundable. Customers are responsible for return shipping fees.
  7. Damaged or Defective Items: Refunds for damaged or defective items will only be processed if reported within 48 hours of delivery.
  8. Partial Refunds: In some cases, partial refunds may be granted (e.g., if the returned item is not in its original condition).
  9. Return Authorization: All returns must be approved before being sent back. Contact our customer service to obtain a return authorization number.
  10. Refund Method: Refunds will be processed using the original payment method.
  11. Processing Time: Refunds are typically processed within 7-14 business days after we receive the returned item.
  12. Late or Missing Refunds: If you haven’t received a refund, please check with your bank or payment provider. It may take additional time before the refund is posted.
  13. Exchange Option: Instead of a refund, customers may opt for an exchange of the same value, subject to availability.
  14. Policy Updates: We reserve the right to update this refund policy at any time. Any changes will be communicated on our website or through official channels.
For further assistance, please contact our customer service team.